“In September 2012, following broad consultations, the United Nations unveiled new guidelines for mediators working to prevent and resolve conflicts through negotiations.”

United Nations

What is conflict?

“A conflict is a clash of interest. The basis of conflict may vary but it is always a part of society. Basis of conflict may be personal, racial, class, caste, political and international. Conflict in groups often follows a specific course.” 

What causes conflict in the workplace?

Personal values determine the way we behave and the work we produce. Often, individuals will disagree about the actions they should take due to their personal values and this can lead to conflict. As a manager, you can ensure your team members are never put in a position where they are asked to compromise their values

Is conflict good or bad?

Many people view conflict as bad, negative, and tend to avoid it. As with almost anything, conflict has advantages and disadvantages. So, the answer is yes – conflict can be good! Conflict has the capacity not only to cause harm and pain, but also to create a positive change for us

What are the major types of conflicts in an organisation?

In particular, three types of conflict are common in organizations: task conflict, relationship conflict, and value conflict. Although open communication, collaboration, and respect will go a long way toward conflict management, the three types of conflict can also benefit from targeted conflict-resolution tactics.

What are the possible causes of conflicts?

In so many cases we find the following causes that greatly contribute to conflict.

  • Poor Management.
  • Unfair treatment.
  • Unclear job roles.
  • Inadequate training.
  • Poor communication.
  • Poor work environment.
  • Lack of equal opportunities.
  • Bullying and harassment.

As a result of conflict, the work environment will be greatly effected, which will lead to the increase in interpersonal conflict between employees. This in turn will cause unhappiness in the workplace and a reduction/decline in productivity, if this conflict is not amicably dealt with. Normally one would expect the leaders in the business to deal with it, but in so many cases, the leaders are the cause of the conflict and they cannot deal with the conflict without being bias towards a specific person or cause of conflict. The business owner should not be involved in trying to resolve a dispute.

Now what now?

The process of conflict and dispute management is exhausting if not dealt with appropriately. It is best for the organisation to approach a third party, with no direct relation to the organisation or the people in dispute, to mediate the dispute. These mediators are qualified people with an understanding of conflict resolution through the mediation process. There is no legal framework, but merely a structure giving aggrieved parties the opportunity to resolve the dispute amongst themselves by means of open discussions about the problem and finding the solutions. The mediator is the person that coaches and guides the process of dispute resolution. Mediation Services Inc is such qualified mediation service.

What can we do?

Mediation Services Inc offers a qualified mediation process to deal with these exact disputes in your organisation. Seeing that we have no influence in the organisation, we are driven to assist in resolving the dispute.

Mediation Services Inc offers a qualified mediation process to deal with these exact disputes in your organisation. Seeing that we have no influence in the organisation, we are driven to assist in resolving the dispute.

To find out how we can help you resolve those difficult disputes in your organisation, please complete the form below.

Conflict and Dispute Mediation