What is Mediation?

Mediation is a structured, interactive process where an impartial third party assists disputing parties in resolving conflict through the use of specialized communication and negotiation techniques.

Mediation is a “party-centered” process in that it is focused primarily upon the needs, rights, and interests of the parties.

Mediation, as used in law, is a form of alternative dispute resolution resolving disputes between two or more parties with concrete effects. Typically, a third party, the mediator, assists the parties to negotiate a settlement. Disputants may mediate disputes in a variety of domains, such as commercial, legal, diplomatic, workplace, community, and family matters.

Who deals with the mediation process?

A Mediator, the impartial person, a third independent person. A mediator is facilitative in that she/he manages the interaction between parties and facilitates open communication. Mediation is also evaluative in that the mediator analyzes issues and relevant norms (“reality-testing”), while refraining from providing prescriptive advice to the parties

What are the benefits of Mediation?

The mediation process focusses on privacy and confidentiality. The process is voluntary. The results or solutions reached, through mediation, is more peaceful and provides a longer lasting effect. Mediation is very cost effective.

What types of Mediation do we offer?

  • Within the business:
    • Between employees
    • Between employer and employee (eg. Disciplinary hearings)
    • Between business and supplier
    • Between business and customer
  • Within the family structure:
    • Family disputes/disagreements